At VedzHeal.com, we strive to provide high-quality products and excellent customer service. Our return and refund policy ensures a fair and transparent process for our customers.
1. Return Eligibility
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Returns are accepted within 7 days from the date of delivery.
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Not all products are eligible for return. Water purifiers are non-returnable.
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In the future, other products may also be non-returnable, while some may still allow returns.
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Products must be unused, in their original packaging, and include all accessories and documentation.
2. Return Process
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Customers must initiate a return request by contacting our support team at support@vedzheal.com.
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Upon approval, customers will receive instructions on how to return the item.
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Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
3. Refund & Replacement Options
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Customers can choose from:
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Full refund (processed to the original payment method)
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Replacement (subject to availability)
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Store credit (for future purchases)
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Refunds will be processed within 7-10 business days after the returned product has been inspected.
4. Non-Refundable Items
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Any product that has been used or damaged by the customer.
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Products without original packaging or missing accessories.
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Customized or perishable items.
5. Damaged or Defective Products
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If a product is received in a damaged or defective condition, customers must report it within 48 hours of delivery with photographic evidence.
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VedzHeal.com will arrange a replacement or refund at no additional cost.
6. Cancellation Policy
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Orders can be cancelled before shipment for a full refund.
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Once shipped, orders cannot be cancelled, but eligible products may be returned as per the policy.
For any further queries, please contact our customer support team at support@vedzheal.com